Maintenance & Repairs

Safety & Building Maintenance Tips

IN CASE OF EMERGENCY CALL DELTA ELEVATOR Co. Ltd. at:

1-800-265-6348

or 519-745-5789 in KW and area

Guidelines for Emergency Calls

Call us immediately if there is:

  • A passenger trapped in an elevator.
  • No elevator working in a building.
  • A fire involving elevator equipment.
  • Water in the elevator hoistway.
  • A personal injury caused by elevator equipment.
  • A hazardous or unsafe event involving an elevator.

If the elevator is malfunctioning, take steps to ensure potential elevator users are kept safe.

 

For a potentially life threatening or serious personal injury situation –

Call 911 first!

 

Please call Delta back if the problem is resolved before the mechanic arrives.

We will be pleased to investigate the cause of the problem but it often cannot be found once the elevator is running normally again.

Before You Call

  • For an entrapment, verify that someone is trapped and identify them if possible.
  • For doors opening and closing, check for debris in the door tracks.
  • For a non-responding elevator, locate it to verify that someone is not blocking the door and to check that all key switches are in their proper positions

Non-emergency After-hours Calls

Call us for the following and we will respond as required:

  • There is one elevator broken down in a building with two or more elevators.
  • There is a malfunctioning elevator.

The mechanic must call back to confirm so ensure you are available by phone.

 

Extra charges may apply for some calls - please see your maintenance contract for details.

Building Maintenance Tips

For your elevator to function its best, please:

  • Keep the machine room between 15°C and 32°C.
  • Perform daily inspections - vandalism is a major cause of elevator repairs.
  • Replace burnt out cab lights as part of your regular maintenance routine, since this is not included in your contract.
  • Clean the hall door, car tracks, and light ray unit to avoid many nuisance calls.
  • Tap stuck buttons lightly and/or remove wedged items to help free them. Never try to correct the problem with tools.
  • Avoid using cleaners on buttons to prevent internal corrosion.
  • Paint doorframes carefully since sticking paint can cause the rubber door stops to pull out or become dislodged. A layer of Vaseline on the stops may help.
  • Keep written records of elevator issues to help explain the problem to your mechanic and speed up troubleshooting.
  • Keep track of burnt out bulbs for indicators and pushbuttons to ensure they are replaced in the next maintenance visit.
  • Call for fire safety tests ahead of time when hoistway access is required.
  • Call for spills in an elevator or hoistway.
  • Do not change elevator finishes before contacting Delta.