FAQ for Maintenance & Repairs
Maintenance
What is the right level of maintenance frequency?
What types of maintenance contracts are available?
What are the benefits of a full maintenance contract?
Repairs
Are repairs chargeable or included in the maintenance contract?
What is the right level of maintenance frequency?
The recommended maintenance frequency is a function of the type of unit and its usage patterns. For normal usage levels:
- Elevators - Monthly
- Accessibility Lifts - Bi-monthly
- Manlifts - Semi-annually
What types of maintenance contracts are available?
There are three types of elevator contracts: Labour, Oil & Grease (LOG), Full Maintenance (FM) and Full Maintenance - Extended (FMX). The LOG type is the minimum level of maintenance legally required, with extra charges for all additional work. The FM type includes most callbacks as well as a preventative maintenance program. The FMX type includes all callbacks and the preventative maintenance program.
| Type | Calls During Regular Hours | After Hour Calls & Travel Time |
Preventative Maintenance |
|---|---|---|---|
| LOG | Extra |
Extra |
Extra |
| FM | Included |
Extra |
Included |
| FMX |
Included |
Included |
Included |
What are the benefits of a full maintenance contract?
An FM contract helps keep elevator operating costs stable over time because most callbacks are included and because a preventative maintenance program is performed. This means that in the long term, the elevator will last longer, incur fewer "balloon" expenses, and have lower life cycle costs. These benefits make long term capital budgeting easier.
Are repairs chargeable or included in the maintenance contract?
This depends on the type of contract and the type of repair. Virtually all repairs under an LOG contract are chargeable to the owner, while under an FM or FMX contract most repairs are not chargeable.
What about obsolete parts?
One type of repair that is almost always chargeable relates to obsolete parts. In normal circumstances, these are not not covered by any type of contract. However, once the parts are upgraded, they are covered under FM and FMX contracts.
Who pays for vandalism?
Regardless of the type of contract, the owner is responsible for vandalism done to the elevator since vandalism is not related to the reliability of the elevator.